Pursuant to art. 64 D.L.vo 6 September 2005 n. 206, if the Customer is a Consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form to Monterosa Zelandi Srl), has right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within 10 working days from the date of receipt of the goods, except as indicated in the following points:

a) the law applies to the product purchased by the customer considering it in its entirety. It is not possible to exercise withdrawal only on part of the purchased product.

b) pursuant to article 55 of Legislative Decree 6 September 2005 n. 206, the right of withdrawal is excluded in the event that the sale concerns products made to measure or personalized or which by their nature cannot be returned or are liable to deteriorate or expire rapidly.

c) the purchased good must be returned intact, complete in all its parts and packed in the original and complete packaging. To limit damage to the original packaging, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided in all cases. We also recommend, at the time of return, to put it in a second box or envelope, on which to affix the address of the recipient of the return.

d) by law, the shipping costs for returning the goods are charged to the customer.

e) the shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the Customer.

f) Monterosa Zelandi Srl is not liable in any way for damage or theft / loss of goods returned by uninsured shipments; in case of damage to the goods during transport, Monterosa Zelandi Srl will notify the Customer of the incident (within 5 working days of receipt of the goods in their warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain a refund of the value of the goods. In this case, the product will be made available to the Customer for its return, at the same time canceling the request.


To exercise this right, the Customer must send Monterosa Zelandi Srl a written communication by email to info@monterosawicks.store or by fax to +39 0321 540 919 within 10 working days from the date of receipt of the goods. 


Monterosa Zelandi Srl will refund the Customer the full amount already paid, within 14 days of returning the goods, where possible, using the same payment method used by the Customer at the time of purchase or by bank transfer. In the latter case, it will be the Customer's responsibility to promptly provide the bank details to make the transfer. 


The right of return is totally lost, due to lack of the essential integrity of the goods (packaging and its contents).


All products sold on the Site are covered by the Legal Guarantee of Conformity provided for by articles 128-135 of the Consumer Code ("Legal Guarantee"). The Legal Guarantee is reserved for Consumers. The seller is liable to the Consumer for any lack of conformity existing at the time of delivery of the product. This guarantee is reserved for the private consumer (a natural person who buys goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form). In the event of a lack of conformity, Monterosa Zelandi Srl will at its own discretion: restore the conformity of the product by replacing it at no cost to the customer or reduce the price or refund the amount paid.


Any complaints must be addressed in writing by email to info@monterosawicks-store.com or by fax to +39 0321 540 919


In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the same manner indicated in point c) of the RIGHT OF WITHDRAWAL.